Refund policy
We want every story to bring joy. Here is when and how we refund.
Last updated: 2026-10-16.2
When we refund
• Payment was taken but the product was not delivered. • A technical failure we cannot fix (after trying a free regeneration). • Duplicate payment for the same order. • The order was cancelled by us (e.g. unsuitable content).
When we don't refund
The personalized product was delivered as ordered (with the texts and details you entered). We fix mistakes caused by us free of charge.
How to request and timing
Write to the form on the Contact page or via the Contact page within 14 days of payment, quoting your order number. We reply within 5 working days. Money is returned to the original payment method (MIA or card) within 14 days of approval.